Consumers might be getting a huge bill this month

One of the accounts received by residents.

Consumers are in for a huge surprise.

Some will be paying more than usual on their service accounts whilst others will be credited on their service accounts. Some residents from Ga-Nala were up in arms because they were issued with two accounts this month end.

The municipality has had a backlog on providing accounts since the implementation of the Municipal Standard Chart of Accounts (mSCOA) new financial system.

“In order to catch up and be in par in relation to municipal accounts we were compelled to issue two service accounts. After this process all our billing will be in accordance with municipal policy,” Mr Kingdom Mabuza said.

With the implementation of the new system in July last year some payments made at the South African Post Office and Spar Supermarket outlets were not correctly uploaded into the system.

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The migration to the new system has also led inadvertently to over and in some cases under billing of accounts.

As a corrective measure the municipality might need to issue credit notes or debit notes on the affected consumer accounts.
These might increase or decrease the accounts that were billed for the previous 10 months.

The municipality hopes to complete the adjustments on consumer accounts through the months of June, July and August.

The municipality calls on consumers who made payments at the post office or Spar Supermarkets and their payments are not reflecting on their statements are kindly requested to send proof of payment to Mike Sekhosana: [email protected], Fortune Maseko: [email protected] or Vinolia Nkosi: [email protected] who will tend to all the queries.

We want to find out what our readers have to say about this account-chaos. Please leave your comments.

  AUTHOR
Zita Goldswain
Assistant Editor

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